Refunds and Cancellation

Who handles the payment

Paid Astro Life Alliance memberships are digital subscriptions sold and fulfilled by Paddle, our authorized reseller and merchant of record. Paddle appears on the checkout, receipt, and payment record and handles payment processing, taxes, billing support, cancellations, disputes, and approved refunds.

Cancel at any time

You may cancel a paid membership at any time. Sign in, open Account, and choose Manage Subscription to enter Paddle's secure customer portal. Unless Paddle's checkout terms or applicable law require otherwise, cancellation stops the next renewal and paid access continues through the end of the current billing period.

Cancellation is not automatically a refund

Canceling prevents future renewal charges. It does not automatically reverse a charge that has already been completed. Do not send payment-card details to Astro Life Alliance.

Requesting a refund

Refund requests are reviewed by Paddle under its buyer terms, refund policy, and applicable consumer law. Visit paddle.net and use the email address from the purchase to locate the transaction and contact Paddle. You may also contact Astro Life Alliance Support for help identifying the correct purchase or account, but Astro Life Alliance cannot independently issue or guarantee a Paddle refund.

Access after cancellation or refund

At the end of a canceled billing period, or when Paddle confirms a refund or other reversal, paid access may be removed. Your information is then handled under the published account and tier limits. Download a current backup before paid access ends if you want an additional copy of eligible information.

Your legal rights

Nothing in this policy limits any non-waivable rights available under the consumer law that applies to your purchase. Paddle's checkout terms identify the Paddle entity and buyer terms governing the transaction.